It’s been in the news a lot, and the BIG question is whether or not Twitter is going to be around in the future. With some huge changes, including a customer service tool application for brands and a look into potentially introducing an algorithm that would sort your feed for you. Twitter is seeking to achieve something that has never been done before, and we’re crossing all our appendages that it works out.
Nate and Deanna chat about the advent of easier brand management customer service tools and what they think is the future of Twitter as it leaps into creating a better long-term strategy.
Links Referenced In Show
- Twitter’s new customer service tool aims to take your rant somewhere quieter
- Twitter now lets you capture and share videos in direct messages