Common Yelp Mistakes Businesses Make

Stark Social Podcast, Social Media

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Yelp is a blessing and curse for businesses. It really is. We get it. You want everyone to love your offerings and leave nothing but praise, but the fact of the matter is not everyone is going to walk away from your Shwarma Shop with warm and fuzzies. And, yet it’s not the end of the world!

Nate and Deanna have worked to help businesses craft solid Yelp Response Protocols that assist them in mitigating issues when they occur, and allow other potential clients to see the value in giving their brand a shot.

Larry owner of SCVFIXit.com

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Everything You Wanted to Know About Yelp from an Elite Yelper! 1080p

Everything You Wanted to Know About Yelp from an Elite Yelper!

Stark Social Podcast, Social Media

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You know who they are. Those Yelpers who seem to have an exorbitant amount of time on their hands to write the most thorough and precise reviews of everything from the Dry Cleaner to the new Ramen place in the strip mall. Elite Yelpers. They lurk in the corners of Yelp, shaking their culinary noggins at those who misuse and abuse the beauty of a tool like Yelp.

Lucky for you, we have an amazing friend and client, who before he become Mr. SCVFixit, was also well-known in foodie circles as Larry from Yelp! Today, we talk Read More

Social Media as a Customer Service Tool? Heck Yeah!

Stark Social Podcast, Social Media

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We’ve all been there. A bad experience makes everything seem a lot less shiny, and can leave consumers chomping at the bit for redemption or at most acknowledgement that what they experienced wasn’t ok. In today’s episode, Deanna & Nate discuss what they’ve seen work and what they seen simply nose dive with failure in terms of businesses maximizing their customer service!

Things Nate & Deanna recommend thinking about when you’re making choices about how to utilize your social media channels for customer service:

It’s not easy managing customer service, and it’s feels all kinds of better Read More