We want to be easy to work with. Here's the best way to reach us depending on what you need.
For general questions and day-to-day communication
Email your account manager directly or reach us at [email protected]. This is the best channel for non-urgent requests, feedback on content, and anything that doesn't need an immediate response.
For urgent issues
If something urgent has come up — a post went live that shouldn't have, your ad account flagged an issue, or your website is down — call or text us at (661) 513-3996. Please use this for genuine emergencies only.
For project requests and approvals
Use the client portal or reply directly to the content approval email we send you. Keeping feedback in one thread makes it much easier to track and act on quickly.
Response time expectations
- Email: Within 1 business day, usually sooner
- Content feedback: We ask for your response within 48–72 hours to keep the calendar on track
- Urgent calls/texts: Same day during business hours (Mon–Fri, 9am–5pm PT)
What we are not able to do
- Respond to requests sent via social media DM — please use email
- Guarantee same-day turnaround on new creative requests outside of your existing content schedule
- Make account or strategy changes without written confirmation from you
We value clear, direct communication. If something isn't working for you, just say so — we'd rather know early than find out late.